Secretaries & Administrative Assistants

This comprehensive and intensive training course is designed to provide aspiring secretaries and administrative assistants with the professional skills, technical tools, and personal development needed to excel in modern office environments. Students will engage in immersive, hands-on learning experiences focused on administrative protocols, professional communication, time and file management, and high-speed keyboarding.

Class Minimum: 15, Class Maximum: 25

Graduates of this training are qualified for a wide range of entry-level office positions, including:

  • Administrative Assistant
  • Office Secretary
  • Front Desk Coordinator / Receptionist
  • Executive Assistant (entry-level)
  • Data Entry Clerk
  • Clerical Support Specialist
  • Customer Service Administrative Representative
  • Office Coordinator / Scheduler

These roles span industries such as:

  • Healthcare (doctor’s offices, hospitals)
  • Legal and Financial Services
  • Government and Education
  • Nonprofits and Faith-Based Organizations
  • Corporate and Small Business Offices

Instructional Format

This program uses a blended instructional model, featuring:

  • Live Classroom Instruction (in-person): Core lectures, demonstrations, and assessments
  • Interactive Labs: Typing drills, document formatting, software simulations
  • Role-Play & Scenarios: Practicing phone etiquette, meeting setups, office interactions
  • Guided Projects: Real-world tasks such as scheduling, memo writing, report formatting
  • Peer Reviews & Mock Interviews

Access to Digital Resources: Templates, typing software, and practice modules

Course Schedule

  • Duration: 6 Weeks (120 Hours)
  • Schedule: Mon–Fri, 8AM – 1:30PM
  • Total Weekly Hours: 20
  • Delivery Format: In-person instruction (with blended elements as needed)
  • Roles of office professionals
  • Workplace conduct & expectations
  • Intro to keyboarding: ergonomics, finger placement
  • Typing assessments (speed & accuracy baseline)
  • Basic computer literacy
  • Business writing: memos, emails, letters
  • Verbal communication & active listening
  • Phone etiquette & call documentation
  • Interpersonal skills and customer service
  • Word: document formatting, tables, templates
  • Outlook: email, calendar, contact management
  • Proofreading and editing exercises
  • Formatting professional documents
  • Calendar management and appointment setting
  • Task and time management tools
  • Office filing systems (digital & physical)
  • Recordkeeping and workflow organization
  • Confidentiality and HIPAA basics
  • Handling sensitive information
  • Conflict resolution and emotional intelligence
  • Role-play scenarios and professional quizzes
  • Resume building and cover letter writing
  • Keyboarding final assessment
  • Mock interviews and office simulations
  • Final written exam and typing test
  • Graduation and Certificate Award Ceremony

Program Completion

To earn a certificate of completion, students must:

  • Attend at least 85% of total hours (minimum 102 out of 120 hours)
  • Achieve a minimum 65% grade average across all assessments
  • Fulfill all financial obligations before course end

Tuition & Fees

Tuition & Fees

  • Tuition:  $4,000.00
  • Books & Supplies:  $500.00
  • Administration fee:  $150.00
  • Total Fees:  $4,650.00

Certification

Upon successful completion of the course, participants will be eligible to receive:

  • Certificate of Completion – Secretaries & Administrative Assistants Training Program
  • Typing Proficiency Certificate – Demonstrating achieved typing speed and accuracy
  • Microsoft Office Skills Certificate (internal certification for Word and Outlook usage)
Enroll Today