Computer User Support I & II
The Computer User Support course trains individuals to provide technical assistance to computer users across various platforms. Participants will learn how to troubleshoot and resolve hardware, software, and peripheral issues in person, via phone, or remotely. The course emphasizes hands-on learning with modern IT tools and practices, preparing students for careers such as Help Desk Technician, IT Support Specialist, and Computer Technician.
Instructional Format
- Instructor-led lectures
- Guided hands-on labs
- Role-playing simulations
- Group projects
- Technical documentation practice
- Guest speakers from industry
- Assessments
- Duration: 6 Weeks
- Schedule: Mon–Thu, 8AM – 1:30PM (includes 30-minute lunch)
- Total Hours: 120 contact hours
Program Completion
To earn a Certificate of Completion, students must:
- Attend at least 85% of the total class time (minimum 102 hours)
- Maintain a minimum GPA of 65%
- Satisfy all financial obligations
Tuition & Fees
Tuition & Fees
- Tuition: $4,0000
- Admin Fee: $150.00
- Supplies: $500.00
- Total Fees: $4,650.00
Certification
Upon completion of this course, students will be prepared to pursue the following industry-recognized certifications:
CompTIA A+ Certification
- Industry-standard credential for entry-level IT roles
- Covers troubleshooting, hardware, networking, and mobile devices
CompTIA IT Fundamentals+ (ITF+)
- Ideal for beginners exploring IT
- Validates basic understanding of IT infrastructure, software, security, and terminology
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